Privacy Policy
Protecting your personal information: our commitment to privacy and transparency
Le Cercle du Bien-Être Montréal (The Circle of Wellness Montreal, “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy describes how we collect, use, disclose, and retain personal information when you visit **programs.thecircleofwellnessmtl.com** (the “Website”), contact us, or register for our classes, workshops, webinars, events, retreats, and wellness programs.
1. Third-Party Links and Platforms
The Website may contain links to third-party websites or platforms, including Eventbrite and booking, payment, or online meeting platforms.
This policy does not govern those platforms’ independent privacy practices. Please review their privacy policies and terms of use before using their services or submitting personal information.
This provision does not limit our obligations concerning personal information we disclose to our service providers.
2. Personal Information We Collect
“Personal information” means information about an individual that allows them to be identified, directly or indirectly.
Depending on how you interact with us, we may collect:
- Your name and contact details, including your email address and telephone number.
- Registration information, including the activity selected, dates, attendance, and package purchased.
- Information needed to manage payments, cancellations, refunds, or credits.
- Your communication preferences and consent to receive our newsletter.
- Information you voluntarily provide when contacting us or requesting accommodations to participate.
Payment information may be collected and processed by the platform used to complete your transaction.
When health or accessibility information is needed to support your participation, we seek to limit collection to what is necessary. Please avoid submitting sensitive health information through general Website forms or general email enquiries. Contact us for guidance on the appropriate way to share it.
3. How We Use Personal Information
We use your personal information to:
- Respond to your questions and requests.
- Process registrations and manage participation in activities.
- Communicate activity details, reminders, schedule changes, and cancellations.
- Manage payments, refunds, credits, and registration transfers.
- Address participation or accessibility needs.
- Improve our programs based on feedback.
- Send promotional communications about our activities and services when you have consented to receive them.
**Registering for an activity does not automatically subscribe you to promotional communications.** You may unsubscribe from these communications using the link provided in the messages.
We do not sell your personal information. Where consent is required for another use, we request it in accordance with applicable law.
4. Disclosure of Personal Information
Access to personal information is limited to team members, instructors, facilitators, administrative representatives, and service providers who need it to carry out their responsibilities.
We disclose only the information necessary for the relevant purpose. For example, an instructor may need participant names and relevant information about requested accommodations, while a registration platform processes booking information.
We take appropriate measures to govern our service providers’ use and protection of personal information.
We may also disclose personal information where required or permitted by law, including to meet a legal obligation or protect a person’s rights or safety.
When personal information is communicated outside Quebec, we comply with the requirements applicable to that communication.
## 5. Photos, Videos, and Recordings
Participation in an activity does not, by itself, constitute consent to the promotional use of your image, voice, or name. If we wish to use identifiable photos, videos, or testimonials for promotional purposes, we will request your permission separately. If a webinar or online activity will be recorded, we will inform participants beforehand and explain the intended use of the recording and the participation options available. Where consent is required, it will be requested separately.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies to support its operation, remember your preferences, and improve your experience.
Where applicable, information about the technologies used and available choices will be provided through our cookie notice or cookie settings. Where consent is required, it will be requested separately.
You may also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
7. Protection of Personal Information
We implement reasonable security measures appropriate to the sensitivity of the personal information to protect it against loss, theft, and unauthorized access, use, or disclosure.
These measures include technical and organizational safeguards and access restrictions for authorized personnel.
However, no method of transmission over the internet or electronic storage is completely secure. This limitation does not reduce our obligations under applicable personal information protection laws.
8. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements.
When those purposes have been fulfilled and the applicable retention periods have expired, the information is securely destroyed or anonymized in accordance with the law.
9. Your Rights
Subject to the conditions and exceptions provided by applicable law, you may:
- **Request access:** ask whether we hold personal information about you and obtain access to it.
- **Request correction:** ask us to correct information that is inaccurate, incomplete, or ambiguous.
- **Withdraw consent:** withdraw consent to a use or disclosure based on that consent. Withdrawal may affect our ability to provide certain services and does not remove legal retention obligations.
- **Request deletion:** submit a request to delete personal information, subject to applicable legal obligations.
- **Request portability:** obtain, where this right applies, a copy of certain computerized personal information in a structured, commonly used technological format.
To exercise your rights, please contact **info@thecircleofwellnessmtl.com**.
We may need to verify your identity before processing your request. We will respond within the time limits required by applicable law.
10. Privacy Concerns and Complaints
If you have concerns about our practices or the handling of your personal information, please contact Nadja Grabovari using the details below so we can review the situation. You may also submit a complaint to the Commission d’accès à l’information du Québec or another competent authority, as applicable.
11. Changes to This Policy
We may update this policy from time to time. The revised version will be published on this page with an updated date. Where required by law, we will notify you of changes or request your consent before a new use or disclosure of your personal information.
12. Contact Us
For questions about this policy, to exercise your rights, or to submit a privacy complaint, please contact:
Nadja Grabovari
Le Cercle du Bien-Être Montréal
The Circle of Wellness Montreal
Email: info@thecircleofwellnessmtl.com
Telephone: 438 796-2023
Last updated: October 8, 2026